Refund policy


Returns
Our Returns policy lasts 30 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be liable to pay all shipping costs, import duties, customs & taxes for returning the goods back to us. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Your refund for the cost of your items will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.

 

Exchanges
We offer exchanges on all items as we understand sometimes the item doesn't always fit. If you wish to exchange for an item of higher or lower value, you will need to be charged/credited accordingly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of return shipping will be refunded back to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



If you have any questions, feel free to email support@bassiami.com.