SHIPPING


FREE Worldwide Shipping

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.


Estimated shipping times- 10-15 business days. 

If you want to know the exact time of delivery to your address, please write to our support service support@bassiami.com before placing an order.

    Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.


    Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):

    For enquiries on upgrading your order to express shipping, please send us an email at support@bassiami.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.


    Order Processing times:


    Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

    Order cancellations
    If you want to cancel your order, please email at support@bassiami.com as soon as possible.

     


    Separate packages

    If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@bassiami.com  and we'll take care of it right away. :)


    Order Tracking

    Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@bassiami.com and we'll check it out for you right away.